Selected Case Studies
A few examples of how I translate complex, high-stakes, or ambiguous situations into clear programs, learning experiences, and coordinated action.
Improving Adult Education Onboarding
Making enrollment easier to navigate
Role: Student support, intake, orientation, and enrollment guidance
Setting: Oregon community college; GED and Adult Basic Education programs
Audience: Adult learners, returning students, staff partners, resource teams
Core skills: Process improvement, student communication, workflow clarity, adult learner support, cross-functional coordination
I supported adult learners entering GED and Adult Basic Education programs by helping them move through intake, placement, orientation, registration, and early resource connection. The role required translating a multi-step college process into a clear, manageable experience for students who were often unfamiliar with higher education systems.
I helped close gaps in the information and enrollment process by clarifying student-facing steps, creating more consistent staff workflows, and strengthening early relationships with students. This included helping students understand what to do next, coordinating placement and registration steps, and supporting clearer handoffs across staff roles.
IMPACT
These improvements contributed to increased successful enrollments, clearer responsibilities across roles, and stronger term-over-term retention. The program saw approximately 25% enrollment growth during my tenure, supported by a clearer and more relationship-centered onboarding process.
The more consistent intake process also improved the accuracy of student participation and placement data used for grant reporting, while helping more students connect with wraparound services such as basic needs support, academic resources, and other campus referrals.
Relaunching a Statewide Affinity Chapter
Rebuilding membership, programming, and partnerships
Role: Volunteer chapter president; board leadership
Setting: Statewide chapter of a national professional affinity organization
Audience: Real estate professionals, industry partners, and affiliated organizations
Core skills: Leadership, program development, stakeholder engagement, facilitation, partnership building
I stepped into a leadership role at a point when the chapter had minimal activity, low membership, and limited visibility. I worked with a small board to reestablish the organization as an active, statewide presence.
This included rebuilding the board structure, clarifying roles and responsibilities, creating a more consistent approach to programming and communication, and developing sponsorship relationships to support chapter activity. I also helped formalize collaboration with other affinity groups through MOUs, built partnerships with community and professional organizations, and represented the chapter through participation on a state governing body’s DEI committee.
I designed and supported educational, social, and service-based events, including training opportunities aligned with the organization’s mission. The work required coordinating across multiple stakeholders, facilitating conversations across different perspectives, and expanding engagement beyond a single geographic area.
IIMPACT
The chapter grew from a small, largely inactive group into a more visible statewide network, with membership nearly tripling during my tenure. It relaunched with a large-scale event attended by approximately 100 participants and developed more consistent programming, stronger sponsorship support, formalized affinity-group partnerships, and broader engagement across the state.
This created a more stable foundation for ongoing member engagement, professional education, cross-organization collaboration, and community-building within the industry.
Launching Oregon City Pride
Coordinating a first-year public event under pressure
Role: Lead organizer / sponsor and vendor coordination
Scope: First-year community event
Audience: LGBTQ+ residents, allies, vendors, sponsors, community partners
Core skills: Project coordination, stakeholder communication, risk management, community engagement
I served as a lead organizer for the inaugural Oregon City Pride, a first-time community event created to build visible support for LGBTQ+ residents in the broader Oregon City area. The project involved vendor coordination, sponsor communication, stakeholder engagement, contingency planning, and day-of execution under heightened public scrutiny and safety concerns. Read more about it here
“The onslaught of hateful messages and threats forced Oregon City Pride to change the location.”
IMPACT
The event drew approximately 400 attendees and was successfully executed despite a last-minute venue change prompted by reported threats. Following the initial event, Oregon City Pride continued to grow as a community initiative and has since formalized as a 501(c)(3) nonprofit, hosting annual events and expanding its presence in the region.